AI-Assisted Text Annotation — Proof of Concept
Technical prototype portfolio — demonstration environment
Use the bundled synthetic customer-support taxonomy and 25 example messages below to see the annotation run. Do not submit personal, confidential or client-owned information. Contact Chrisian to discuss a controlled evaluation. Claude proposes a label per item with a confidence rating; a reviewer confirms or picks a different label before export.
Label categories for this sample (22)
Billing Issue — Complaint or question about a charge, invoice, subscription cost, or payment
Refund Request — Explicit request for money back
Account Access — Can't log in, password reset, locked out, 2FA issues
Technical Bug — Something in the product is broken or behaving unexpectedly
Performance Issue — Product is slow, lagging, or timing out
Data Loss — User reports missing or deleted data
Feature Request — Suggestion for new functionality
UI/UX Feedback — Comment about how the interface looks or feels, not a bug
Integration Issue — Problem connecting to or syncing with a third-party tool
Mobile App Issue — Problem specific to the iOS/Android app
Documentation Gap — User couldn't find or understand help docs
Onboarding Difficulty — New user struggling to get started
Security Concern — Report of a vulnerability, suspicious activity, or privacy worry
Compliance Question — Question about GDPR, data residency, certifications, etc.
Praise — Positive feedback with no issue or request
Complaint - General — Dissatisfaction that doesn't fit a more specific category
Cancellation Notice — User stating intent to cancel or downgrade
Upgrade Inquiry — Question about moving to a higher-tier plan
API/Developer Issue — Problem specific to API usage or developer tooling
Spam/Irrelevant — Not a genuine support request (ads, test messages, gibberish)
Urgent/Outage — Reports of a full service outage affecting the user's business
Training Request — Asking for a demo, training session, or walkthrough
Text items to be classified (25)
I was charged $49 twice this month for the same subscription — can you fix this?
Please refund my last payment, I decided not to continue using the service.
I can't log into my account, it keeps saying my password is wrong even after I reset it.
The export-to-PDF button throws an error every time I click it.
Dashboard takes over 30 seconds to load now, it used to be instant.
All my project files from last week are gone, did something get deleted?
It would be great if you added a dark mode option.
The new sidebar layout feels really cluttered and hard to navigate.
Our Salesforce sync stopped pulling new leads three days ago.
The Android app crashes every time I try to upload a photo.
I searched your help center for "how to export reports" and found nothing useful.
I just signed up and have no idea where to start, the setup wizard didn't help.
I noticed someone logged into my account from a country I've never visited.
Does your platform store EU customer data within the EU for GDPR purposes?
This tool has genuinely made our team twice as productive, thank you!
I'm just generally unhappy with the service lately, nothing specific.
I'd like to cancel my subscription at the end of this billing cycle.
What's the difference between the Pro and Enterprise plans, and how do I upgrade?
Your API is returning a 500 error on every POST request to /v1/records since this morning.
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Our entire team is locked out and we can't process orders, this is costing us money right now.
Could someone walk our new hires through the reporting features next week?
Not sure if this is a bug or just how it's supposed to work, but the totals on my invoice don't add up.
meh, it's okay I guess
The mobile app is so slow it's basically unusable on my phone.